Customer Support & Marketplace Operations Manager

4 people have applied

Banani, Dhaka · onsite · contract

Workplace address: Level 3, Ventura Iconia, Holding 37, Road 11, Block H, Banani, Dhaka, Dhaka, 1213, BD

BDT 45,000 – 70,000 / month

Hiring now

0

Planned later

1

Future opening: applications are welcome for planned hiring. A start date has not been confirmed.

About the role

Lead ALHarih's support operation and improve the experience of employers and candidates. Establish practical service standards, coach the team and coordinate difficult cases with engineering and recruitment. Responsibilities - Manage support queues, coverage, service targets and escalation routines. - Review response quality, coach representatives and maintain fair performance standards. - Coordinate incidents and communicate clear updates to affected users. - Maintain operating procedures and knowledge resources. - Use service evidence to identify recurring issues and improve customer outcomes. Early success Establish clear ownership, dependable escalation procedures and a useful weekly service report. This listing is for planned future openings. Applying expresses interest; it is not a current vacancy or an offer. How to apply Apply through this ALHarih job page with your CV and a short note describing relevant work. An anonymized example of improving a support queue, handling an escalation or coaching response quality. Share only material you have permission to disclose, and explain your own contribution. You can build a CV at https://alharih.com/resume-builder. Selection process Applications are reviewed against the published requirements. If invited, follow the role-specific assessment instructions in your ALHarih account. An invitation or completed assessment is not a job offer.

Requirements

- Evidence of leading or coaching a customer support or service operations team. - Sound judgment in prioritization, escalations and customer data handling. - Ability to build practical processes and improve them using service data. - Clear written and verbal communication and cross-functional coordination. - Experience with incident routines, quality reviews and team coverage planning. - Ability to define useful service-quality measures and distinguish urgent risks from routine enquiries.