Customer Support & Success Executive

24 people have applied

Banani, Dhaka · onsite · contract

Workplace address: Level 3, Ventura Iconia, Holding 37, Road 11, Block H, Banani, Dhaka, Dhaka, 1213, BD

BDT 20,000 – 30,000 / month

Hiring now

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Planned later

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About the role

Help employers, candidates and marketplace users complete their work on ALHarih. Own enquiries from first response through resolution and keep users informed when an issue needs escalation. Responsibilities - Handle enquiries across email and other assigned support channels. - Troubleshoot account, onboarding and application problems and guide users through next steps. - Verify users before sharing account information and protect personal data. - Document cases, maintain help articles and escalate risks through the approved process. - Report recurring product issues and follow through on promised updates. Early success Resolve routine enquiries accurately, provide dependable updates and help reduce repeat support problems. Current openings: 1. How to apply Apply through this ALHarih job page with your CV and a short note describing relevant work. A short sample response to a fictional account or application problem, showing troubleshooting steps and when you would escalate. Share only material you have permission to disclose, and explain your own contribution. You can build a CV at https://alharih.com/resume-builder. Selection process Applications are reviewed against the published requirements. If invited, follow the role-specific assessment instructions in your ALHarih account. An invitation or completed assessment is not a job offer.

Requirements

- Clear written English and Bangla, empathy and careful listening. - Practical troubleshooting and accurate recordkeeping. - Confidence learning support tools and explaining unfamiliar workflows. - Responsible handling of private account and applicant information. - Ability to stay calm, prioritize requests and follow through. - Ability to write actionable customer updates and keep accurate case notes without disclosing private account information.