Mid-Level Customer Support Executive

2 people have applied

Banani, Dhaka, Bangladesh · onsite · full time

Workplace address: Level 3, Ventura Iconia, Holding 37, Road 11, Block H, Banani, Dhaka, Dhaka, 1213, BD

Salary to be discussed

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About the role

Apply for Mid-Level Customer Support Executive at ALHarih's Banani, Dhaka office. Full-time role with 1 opening. Help ALHarih users resolve questions and complete account, onboarding and marketplace workflows. Openings: 1. Employment: Full-time. Workplace: On-site, Banani, Dhaka. Responsibilities - Own support cases from first response through resolution or documented escalation. - Troubleshoot account, application, messaging and marketplace problems. - Coordinate with engineering and operations and keep affected users informed. - Improve help articles and identify recurring issues from support evidence. - Review intern responses and coach the team on accuracy, privacy and customer care. What successful work looks like Deliver reliable work end to end, communicate progress and risks clearly, and support the development of junior teammates. Current openings: 1. How to apply Apply through this ALHarih job page with your CV and a short note describing relevant work. A short sample response to a fictional account or application problem, showing troubleshooting steps and when you would escalate. Share only material you have permission to disclose, and explain your own contribution. You can build a CV at https://alharih.com/resume-builder. Selection process Applications are reviewed against the published requirements. If invited, follow the role-specific assessment instructions in your ALHarih account. An invitation or completed assessment is not a job offer.

Requirements

- Typically 2+ years in customer support, customer success or comparable service operations. - Experience handling support queues, escalations and follow-ups in a ticketing system or CRM. - Strong written and spoken communication in Bangla and English. - Practical troubleshooting skills and sound judgment when handling personal information. - Ability to collaborate across design, development and operations. - Available to work on-site at the Banani office. - Clear communication, willingness to take feedback and responsible handling of user data. - Ability to write actionable customer updates and keep accurate case notes without disclosing private account information.