How can we help?
Answers to the questions we hear most. Can't find what you need? Contact support.
For current fees, memberships and posting charges, see Pricing. Updated October 10, 2026.
Getting started
How does ALHarih work?
Post a project in plain language and our matching system invites suitable specialists. They come to you with a plan and a price, and you choose who to work with.
Is it free to join?
Yes. Creating an account, browsing, and posting projects are free. Talent can publish up to five services at no cost.
Do I need separate accounts to hire and to work?
No. One account can both hire and sell — switch on talent tools from your dashboard whenever you're ready.
For clients
How fast will I get matches?
Matching and replies depend on the skills, budget and availability for your project. Complete your brief and review matches in your dashboard; a response or hire is not guaranteed.
What does it cost to hire?
Standard project posting is free. Standard marketplace payments include a 5% client service fee and a 20% talent service fee. Optional memberships can reduce the talent fee on new personal contracts. Job posting, optional upgrades and provider fees are separate; review your checkout quote before paying.
What if the work isn't right?
Use revision, cancellation, evidence, and dispute workflows so the agreement and delivery record remain clear. Check the transaction and dispute status before assuming a refund or release is complete.
For talent
How do I get picked?
Publish clear services, complete your profile, and deliver great work — rankings are earned from real delivery history and ratings, not bids.
What's the fee?
The Free plan has a standard 20% talent service fee. Plus and Pro offer reduced fees on new personal contracts; existing contracts and agency service fees stay unchanged. Ordinary bidding is free, with optional paid hidden bids. Paid memberships are one-time purchases with manual renewal. See Pricing for current plan prices and allowances.
When do I get paid?
Approved and released earnings become eligible for withdrawal when shown in your available balance. Withdrawals require approved identity verification, an active payout destination and sufficient available funds. Submit a request from your wallet and follow its status; processing and network confirmations take time.
Payments & safety
How can I pay?
Pay by card, available ALHarih account balance, or supported cryptocurrency where offered at checkout. Review the amount, currency, network and any provider fees before confirming. A saved card or created invoice is not proof of payment; check the transaction status.
How do contract payments work?
Review the agreed scope, funding status and delivery before approving a release. Funding, release, refund and dispute actions are recorded separately. Approval of work is not the same as a completed withdrawal.
Is my identity information private?
Yes. Verification documents are stored privately and never appear on public profiles.
How do I report a problem?
Use the report action on any project, profile, or message, or email support@alharih.com. Our team reviews every report.
Still need a hand?
We aim to reply within one business day. Complex cases may take longer.
Contact support