Ritzz Rae Manalo

Teammate

TaskUs · Pampanga, Philippines

2025-03 – 2026-06

 Provided comprehensive multi-channel customer service across inbound calls, outbound communication, email, and back-office support for food delivery operations.  Applied problem-solving skills and independent judgment to resolve account, payment, and delivery inquiries in a fast-paced environment with minimal supervision.  Collaborated with cross-functional internal teams and driver networks to ensure corporate quality standards and LOB policies were met.  Demonstrated flexibility and proactive service delivery by managing support tickets, processing account updates, and addressing customer concerns efficiently.

Call Center Associate

ResultsCx · Lipa Batangas Philippines

2024-11 – 2025-03

 Delivered customer support via chat, email, and phone, assisting users with inquiries, account management, order processing, and product guidance.  Utilized clear oral and written communication to convey troubleshooting instructions and product promotions effectively.  Maintained high customer satisfaction by resolving gaming product concerns and processing refund requests promptly.

Customer Experience Agent

Alorica · Lipa Batangas Philippines

2023-10 – 2024-01

 Handled non-voice (chat) and voice (inbound/outbound) communications to address customer inquiries, order adjustments, and cancellations.  Asked targeted probing questions to accurately diagnose issues, de-escalate customer concerns, and deliver appropriate solutions.  Quickly adapted to app updates, internal tool guidelines, and changing campaign requirements.